Kubera Stores – Return & Refund Policy
Last Updated: 24 September 2026
At Kubera Stores, we strive to provide our customers with quality products and a satisfactory shopping experience. We encourage customers to carefully review product descriptions, specifications, and other relevant details before placing an order.
This Return & Refund Policy applies to all purchases made through our official website, https://kuberastores.com/ .
1. Return Policy
ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR CHANGE OF MIND OR PERSONAL PREFERENCE.
Once an order has been successfully placed and delivered, products cannot be returned or exchanged for reasons such as a change of mind, personal preference, or an incorrect selection made by the customer.
However, if you receive a damaged, defective, incorrect, or materially different product, please contact our customer support team with your order details and relevant photographs.
Such complaints will be reviewed and resolved in accordance with applicable consumer protection laws.
Nothing in this policy limits any statutory rights or remedies available to customers under applicable Indian law.
2. Refund Policy
Refunds are subject to review and approval by Kubera Stores, except where a refund is required under applicable law.
A refund may be considered under the following circumstances:
- The order has been cancelled by Kubera Stores due to product unavailability or other operational reasons.
- A successful payment has been made, but the order could not be processed or confirmed.
- A duplicate payment or an incorrect amount has been charged.
- A refund is required under applicable consumer protection laws.
Refund requests will be reviewed based on the circumstances of each case and the supporting information provided by the customer.
3. Refund Processing Time
IF A REFUND IS APPROVED BY KUBERA STORES, THE REFUND AMOUNT WILL BE INITIATED TO THE CUSTOMER'S ORIGINAL PAYMENT METHOD WITHIN 7 WORKING DAYS.
The actual time required for the refunded amount to appear in the customer's bank account, card, UPI account, or original payment source may vary depending on the payment gateway, bank, or financial institution involved.
Kubera Stores will not be responsible for additional processing delays caused solely by the customer's bank or payment service provider.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact our customer support team using the contact details available on our website.
To help us review your concern, you may be requested to provide your order number, photographs of the received product, packaging details, and a description of the issue.
Once the complaint has been reviewed, Kubera Stores will provide an appropriate resolution in accordance with applicable laws.
5. Order Cancellation
Customers may contact Kubera Stores to request cancellation of an order before it has been dispatched.
Cancellation requests are subject to the order's processing status.
Once an order has been shipped, cancellation may not be possible, subject to applicable consumer rights.
If a prepaid order is successfully cancelled and a refund is applicable, the refund will be initiated to the original payment method within 7 working days of approval.
6. Contact Information
For any questions or concerns regarding returns, refunds, damaged products, or order cancellations, please contact us through the customer support details available on our official website.
Business Name: Kubera Stores
Website: https://kuberastores.com/